The PACC Box Office is open 9am to 5pm Monday to Friday, and one hour prior to a performance start time.
The entrance to the Box Office is located on the corner of Vincent Street and Aberdare Road. On weekends and during events after 5pm, tickets can be collected or purchased from the Box Office in the foyer.
Accepted forms of payment
We accept cash and card payments (VISA and Mastercard).
We regret to advise that there are no refunds or exchanges as per the Live Performance Australia Ticketing Code of Practice. Should any performance be postponed, you will have the option to transfer your ticket to the rescheduled performance or receive a full refund. Likewise, should any performance be cancelled, a full refund will be issued.
The Live Performance Australia Ticketing Code of Practice can be found here.
Reservations can be held for up to seven days. Please note, presenters reserve the right to vary the length of time for reservations and in some cases, may not permit tickets to be held as reservations.
PACC Members have the option to make reservations for a longer period of time, however these reservations must be paid in full at least 14 days prior to the performance date to avoid the reservation being cancelled.
A customer must present a valid identification card, as proof of eligibility, when purchasing tickets at a concession price. The type of concession available is determined by the presenter.
To be eligible for a group discount, tickets must be purchased at the same time, in one transaction. Group booking discounts are offered at the discretion of the presenter, and may not be available for all shows.