Box Office
Opening hours
The PACC Box Office is open 9am to 5pm Monday to Friday, and one hour prior to a performance start time.
Weekend Box Office and Gallery hours are 10am - 2:30pm.
Location
The entrance to the Box Office is located on the corner of Vincent Street and Aberdare Road. The Box Office access on Vincent Street has three steps up to the main door; access via a ramp and automatic doors is located on Aberdare Road.
Accepted forms of payment
We accept cash and card payments (VISA and Mastercard), as well as PACC Gift Certificates.
Contact
Phone 02 4993 4266
Email pacc@cessnock.nsw.gov.au
FAQS
Do I need to print my ticket?
No, our ushers can view your tickets directly from your mobile device. We encourage all patrons to adopt paperless ticketing.
Can I get a refund?
We regret to advise that there are no refunds or exchanges as per the Live Performance Australia Ticketing Code of Practice. Should any performance be postponed, you will have the option to transfer your ticket to the rescheduled performance or receive a full refund. Likewise, should any performance be cancelled, a full refund will be issued.
The Live Performance Australia Ticketing Code of Practice can be found here.
Where can I view a Seating Map?
When purchasing tickets online you can select your seating preference off a seating map on the ticketing system or view below. You can also visit us in person at the Box Office for a printed copy.
If you have any seating questions please give our friendly Box Office staff a call on 02 4993 4266
Do you accept the Companion Card?
Yes. For patrons who require the assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. The Companion Card will need to be sighted before tickets can be issued.
My tickets are not in my email inbox, please help.
Some email services will direct our emails to the spam folder, please check your spam folder. If you cannot find the email please give the team a call on 02 4993 4266
Purchased and reserved tickets can be resent or reprinted by our Box office team through your account with us.
Can I make a reservation?
Reservations can be made by Box Office staff in person or over the phone and can be held for up to seven days. Please note, presenters reserve the right to vary the length of time for reservations and in some cases, may not permit tickets to be held as reservations.
PACC Members have the option to make reservations for a longer period of time, however these reservations must be paid in full at least 14 days prior to the performance date to avoid the reservation being cancelled.
Do PACC members receive ticket discounts?
Yes, PACC members benefit from generous member discount on selected performances, including invitations to attend special events. For more Member information please click here.
Do you accept group bookings?
To be eligible for a group discount, tickets must be purchased at the same time, in one transaction. Group booking discounts are offered at the discretion of the presenter, and may not be available for all shows.
School group bookings are also available and may be discounted. Please reach out to our ticketing staff to assist with these requests.
Do you have concession pricing?
A customer must present a valid identification card, as proof of eligibility, when purchasing tickets at a concession price. The type of concession available is determined by the presenter.